Terms and Conditions
Last updated: 18/11/2025
Hi! If you've stumbled onto this page - welcome :) below is the boring, serious Ts & Cs but if you have any queries please get in touch!
Welcome to Food Ease. By accessing or purchasing from www.foodease.co.nz you agree to the following Terms and Conditions. Please read them carefully before using our website or products.
1. Overview
Food Ease provides digital and physical resources designed to support families of picky eaters. Our products are educational in nature and are not a substitute for personalised medical or therapeutic advice. By using this website, you acknowledge and agree to these terms.
2. Use of Website
You agree to use this website for lawful purposes only. You must not engage in any activity that may harm the website, interfere with its functionality, or access data without permission.
3. Product Information
We aim to provide accurate descriptions, pricing, and availability details for all products.
- We reserve the right to modify, update, or discontinue products at any time
- Colours and designs may vary slightly from screen to screen
- Our educational content is not therapy and does not replace professional assessment or intervention
4. Orders & Payment
By placing an order, you confirm that:
- You are legally able to purchase goods
- All information you provide is accurate and complete
- You authorise us (or our payment providers) to charge your chosen payment method
We reserve the right to refuse or cancel orders if fraud or misuse is suspected.
5. Shipping & Delivery (Physical Products)
- Shipping is available within New Zealand and Australia only (sorry to our international friends!!)
- Delivery estimates are guidelines only and may vary due to factors outside our control
- Once items are shipped, delays caused by postal services or customs are not the responsibility of Food Ease
Any incorrect shipping details entered by the customer may result in delays or non-delivery. Replacement of orders will be at the customer’s expense unless otherwise required by law.
6. Digital Products
- Digital resources are delivered electronically after purchase
- As these files are instantly accessible, all digital sales are final unless required by consumer law
- It is your responsibility to download and back up the files
7. Returns, Refunds & Exchanges
We follow New Zealand Consumer Guarantees Act obligations.
For physical products:
We accept returns for faulty or damaged items. Please contact us within 14 days of receiving your order with photos of the issue. Change-of-mind returns may not be accepted unless stated otherwise.
For digital products:
Due to the nature of digital files, refunds are not offered for change of mind or accidental purchase.
8. Intellectual Property
All content on this website — including graphics, product designs, worksheets, videos, text, and branding — is owned by Food Ease unless otherwise stated.
You must not copy, share, reproduce, or distribute our materials without written permission.
Digital downloads are for personal household use only, or use directly with clients if you are a professional.
You may share some of this resource with the support team of that specific client but you are not allowed to share the resource in its entirety with families or other professionals unless you have purchased a multi-use licence.
9. Limitation of Liability
Food Ease provides educational tools, not medical treatment.
We are not responsible for:
- How our products are used
- Outcomes related to feeding, eating, behaviour, or development
- Any direct or indirect damages resulting from use of our website or products
Always consult a qualified health professional for personalised advice.
10. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how your information is collected and used.
11. External Links
This website may contain links to third-party websites. We take no responsibility for their content, accuracy, or policies.
12. Governing Law
These Terms and Conditions are governed by the laws of New Zealand.
Any disputes will be handled in New Zealand courts unless otherwise required by consumer rights laws.
13. Changes to Terms
We may update these Terms and Conditions at any time.
Continued use of the website signifies your acceptance of any changes.