Privacy Policy

Last updated: 18/11/2025

At Food Ease, accessible from www.foodease.co.nz, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines what information we collect, how we use it, and your rights under New Zealand privacy law.

1. Information We Collect

Personal Information

When you interact with our website, we may collect personal information such as:

  • Name
  • Email address
  • Shipping and billing addresses
  • Payment details (processed securely via third-party providers; we do not store full card information)
  • Purchase history

Non-Personal Information

We also collect data to improve your user experience, including:

  • Browser type and device information
  • Pages visited
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process orders and send confirmations
  • Deliver digital and physical products
  • Respond to customer service queries
  • Improve website functionality and user experience
  • Send optional marketing emails (only if you explicitly subscribe)

We never sell your information to third parties.

3. How We Store and Protect Your Information

We take reasonable steps to ensure your data is secure, including:

  • Using reputable payment processors
  • Implementing security measures on our website and hosting platform
  • Restricting access to personal information

However, no online transmission is completely secure. By using our website, you acknowledge these limitations.

4. Sharing Your Information

We may share your data only with trusted third-party service providers such as:

  • Payment processors (Stripe, PayPal, etc.)
  • Email marketing platforms (for opt-in subscribers)
  • Shipping carriers (for physical orders)
  • Website hosting and analytics providers

These parties only receive the information necessary to perform their services.

5. Cookies

Food Ease uses cookies and similar technologies to:

  • Track website performance
  • Remember user preferences
  • Improve browsing experience

You can disable cookies through your browser settings, but some features may not work correctly.

6. Your Rights

Under the NZ Privacy Act 2020, you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent for marketing communications

To make a request, contact us at {{your email}}.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content, privacy practices, or security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.