Shipping
Last updated: 18/11/2025
Kia ora :) As a small business we can only afford to ship our physical products domestically within NZ or across the pond to Aussie. If you're an international customer who had their heart set on a physical product - I'm very sorry and hopefully we will be able to expand our reach as we grow!
Thank you for shopping with Food Ease. This Shipping Policy explains how we handle shipping, delivery times, and responsibilities for physical orders placed on www.foodease.co.nz.
1. Order Processing Time
Orders are typically processed within 2–4 business days.
During busy periods or product launches, processing may take slightly longer.
We will notify you if there are any significant delays.
2. Shipping Availability
We currently ship physical products only within New Zealand and Australia.
At this time, we do not offer shipping to any other international locations.
Digital products remain available worldwide.
3. Shipping Rates
Shipping rates are calculated at checkout based on:
- Your location (NZ or Australia)
- Order weight and size
- Carrier delivery rates
Customers in Australia are responsible for any customs fees, taxes, or import duties that may apply.
4. Delivery Timeframes
New Zealand Orders
Estimated delivery: 2–5 business days after dispatch.
Australian Orders
Estimated delivery: 5–15 business days, depending on destination and customs processing.
Delivery timeframes are estimates and may vary due to postal service conditions, holiday periods, or unforeseen delays.
5. Tracking
Tracking information will be emailed once your order has shipped, where available.
Some rural or remote areas may have limited tracking updates.
6. Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
Food Ease is not responsible for orders delayed, lost, or returned due to incorrect address details provided by the customer.
Re-shipping will incur an additional shipping fee unless required by consumer law.
7. Lost or Delayed Packages
If your package appears lost or significantly delayed:
- Contact us at {{your email}}, and we will lodge an enquiry with the carrier
- Replacement or refund decisions will follow NZ Consumer Guarantees Act requirements
We are not responsible for carrier-caused delays once a parcel has been dispatched.
8. Digital Products
Digital resources are delivered instantly by email or download link.
There is no shipping fee for digital products.
9. Changes to This Policy
We may update the Shipping Policy periodically. Changes will be reflected on this page with a revised date.